FS Risk & Regulation - Regulatory Conduct - Manager
About the team
Understanding the Regulatory and Business landscape. Influencing change. Helping our clients navigate through each new complexity. This is how we bring value to our clients every day. The world of Risk and Regulation is changing, join us on the journey and be part of creating a new and relevant Financial Services industry.
We support our clients to ensure their customers receive fair outcomes. We do this by advising on their regulatory compliance across governance, compliance, sales, and post sales handling. To continue to excel in this we are strengthening our South Eastern Financial Services Risk & Regulation practice as our clients continue to face new challenges given significant shifts in the regulatory and business environment.
Our clients consist of a variety of London, south eastern and regional financial services firms including banks, building societies, mortgage firms, consumer credit firms and insurers. Because of this some travel across the region, and occasionally nationally, is required and candidates need to be flexible to that.
About the role
We are specifically looking for candidates to join our regulatory conduct, compliance and lending practice.
Our specialists are self-starting, agile and thrive on bringing past experiences to new and diverse challenges. They are happy to work as individuals or as part of multi-disciplinary teams to provide hands on, client facing services to our clients. These services can be in the form of regulatory/consulting advice, implementation support or controls review and recommend reports.
Below are some of the types of work you could be involved in:
Governance arrangements, compliance and risk management
Conduct risk management frameworks and MI
Sales practices and customer journeys
Mortgage lending and advice
Consumer credit lending
Complaints and arrears handling
Past business reviews / customer redress schemes
Contributing to development of new business relationships and business proposals
Managing a client delivery portfolio reporting to the team Director and Senior Managers
Delivering business and regulatory programmes
The role will provide you with experience of working with a wide variety of financial services clients, where you can demonstrate your understanding of regulatory requirements and approaches to project and programme delivery.
Leading engagement teams of up to 5 staff
Managing and building day-to-day client relationships across a network of stakeholders internally and externally
Managing staff and taking on coaching responsibilities
Significant experience of working within professional services/consulting organisations, financial services firms, or regulators including experience of one or more of conduct of business, customer outcomes, mortgages, consumer credit
Leadership skills with a proven track record of successfully leading work-streams
Strong client relationship, stakeholder management and inter-personal skills, with a proven track record of dealing and influencing stakeholders
Good commercial awareness, sound reporting skills and the ability to work under your own initiative
Excellent oral and written communication skills (ie report writing)
The ability to apply independent judgement during engagements and to support conclusions reached to senior level personnel both internally and externally
Very strong attention to detail
Strong power-point skills
Agility – an interest in working in a dynamic environment and on different types of projects