Financial Services Consulting Operations Director
Who we’re looking for:
Do you have a track record of lean operations and process transformation?
Are you a financial services operations change leader?
Are you interested in deploying robotics and AI solutions?
Do you have technology enabled insurance transformation experience?
Do you architect and drive the development of digital operations?
We’re looking for a lean operations transformation Director to join our team.
About the team:
Trust, relationships, focus, leadership and balance are at the heart of what powers us.
Our client base covers a breadth of FTSE 100 organisations, across the Life and Pensions, General Insurance, Wealth Management and London Markets). There remains increased focus on information transparency and ever-increasing regulatory requirements. This, alongside the continued need to manage cost, provide management insight, and address the opportunity presented by digital in insurance, creates a wide change platform across our sector.
We’re proud to provide an unrivalled service and experience by delivering high value solutions, from strategy to execution, solving our clients’ complex business problems through technology enablement. We have 3 main offerings:
Perform – operational team performance and people / staff capability
Realise – lean operations / robotics methodology and proposition
Digital Lean – design and deployment of digital in lean end to end process and operating model
The Insurance Lean Operations Consulting team recognises that our success in the industry is due to our incredible people. We invest heavily in our practitioners providing them with the right tools, training and working flexibility to enable them to deliver and be successful in a rewarding and motivating working environment.
As a Director in the team you’ll be part of the leadership team and play a key part in influencing and shaping the strategic development of the team.
About the role:
You’ll be joining a talented team who have enjoyed double digit growth for the last 4 years and bring innovative thoughts and a natural curiosity to the work they do each day. Help and shape the practice. While we come from different backgrounds and cultures, our values are what we have in common. Diversity is critical to PwC’s business and sustaining its leading market position depends on unlocking the innovation and potential of all employees.
Client Delivery: You’ll be responsible for leading our lean operations transformation services for clients to deliver business value.
Business Development: You’ll be responsible for providing lean operations transformation advice and support on client proposals and presentations for complex engagements or elements of highly complex programmes.
Thought Leadership: You’ll create innovative insights for clients looking to leverage the latest technology developments in the digital space to improve their operational transformation strategies and contribute to thought leadership.
Practice Development: You’ll will be responsible for the ongoing development of the lean operations transformation y practice including new offerings, as well as recruitment, on boarding, and ongoing mentoring and coaching of our people.
The ideal candidate would be interested in either progressing their career to the next level with an aim of becoming a candidate for partnership in an average two to four year timescale or a subject matter expert happy to remain in the lean digital transformation space.
Essential skills & experience:
You should have experience of some of the following:
A track record within financial services and particularly insurance industry;
Experience of Lean methodologies for process/ cost optimization;
Operations transformation (end to end process design, lean process design);
Operations systems design and implementation (digital tools – RPA, Machine Learning etc.; Automation tools – workflow, MI dashboards etc.);
Strong delivery skills (inception, business, case, design and deployment skill);
Significant knowledge of the insurance market, across life, non-life, general insurance or specialty and re-insurance;
Technical experience, including understanding of insurance regulation and policy (Solvency, Ogden, RDR, etc.);
First class delivery skills of large, complex and multi-vendor projects (vendor specific experiences helpful – i.e.: Pegga workflow, Active Ops etc.)
Experience of RPA solutions – i.e.: AA, UI Path and Blue Prism;
Experience of Operating Vision definition (and working with senior executives);
Familiarity with Systems and data concepts (e.g. Data Models, Datamarts/ Warehouses/ Data Hubs)