Job description

Resource Manager - Assurance

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Line of service
Internal Firm Services
Internal Firm Services - Resource Management
Human resources
Position type
Full Time
Job ID

Job description

About the team

This is an exciting time for Resource Management as we build on the professionalism of our people and work closely with the business to develop and implement PwC business and people strategy. PwC's Resource Management (RM) team has been centralised to assist the firm in being more agile and providing the right people on the right projects at the right time.

About the role

This role will be based in Birmingham and will have 2 direct reports. You will have strategic oversight of the deployment for Managers and Senior Managers across External Audit and Risk Assurance business areas.

The key responsibilities of this role:
  • Manage the team by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement

  • Delivering the manpower and resourcing plan by having a deep understanding of portfolio growth plans and headcount required to support these; balancing these with the needs of the individual

  • Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual

  • Interpret and Analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability

  • Share knowledge, best practice and network with your colleagues across the business and Resource Management Function

  • Support the Senior Resource Manager/ Team Leader with recruitment interviews and inducting new staff

  • Engage and promote the use of key resourcing systems including Profile, Finder, Retain, Career Opportunities and the Resource Tracker to enable effective resourcing.

Essential skills and experience
Technical Expertise:
  • Deployment and Manpower Planning

  • First escalation point for issues that are difficult to resolve by the team of Officers

  • Influence and drive the mobility agenda in the business unit

  • Look for deployment opportunities and build relationships across all lines of service

  • Managing people and their development

  • Conflict resolution

  • Project management and organisation skills

Knowledge and Skills:
  • Relationship Skills including communicating and Influencing

  • Developing and sustaining long term relationships with key stakeholders in the business, Resource Management and other operational areas

  • Communicate with impact using different communication styles

Strategy and Change Management:
  • Understand the firm-wide strategy, business and resource management strategy and know how to apply it

  • Input to the Resourcing objectives and vision for the business unit/line of service

  • Influencing and creating a vision for change by championing the delivery of change

Stakeholder Management:
  • Delivering outcomes that build relationships by taking into account the different needs of multiple stakeholders; balancing the needs of individuals and those of the business

  • Anticipating and recognising when conflict may occur and work to resolve these through supporting and escalating if required

Commercial Acumen and Financial Management:
  • Developing and driving solutions to improve profitability of clients and PwC

  • Using data and Management Information (MI), networking internally and externally to advise the business on resourcing options and solutions that help to drive growth and profitability

Team and Personal Development:
  • Developing yourself and the team by seeking opportunities that stretch and challenge

  • Coaching and developing others in the team by providing quality, real time feedback

  • Participating in the recruitment process to ensure that new team members are aligned to the new ways of working

Who we’re looking for

To enable us to deliver our strategy, we want to attract managers from varying backgrounds and industries who have experience in:

  • Delivering business outcomes in a fast paced and changing environment

  • Negotiating with senior stakeholders to deliver resourcing and strategic requirements

  • Using a commercial mind-set and business acumen, including the use of Management Information to inform decision making

  • Be a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management

  • Liaising, influencing and challenging effectively to build relationships at all levels and with multiple stakeholders

  • Coaching and supporting Resourcing team members


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

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