Job description

Business Improvement Manager

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Line of service
Deals - Forensic Services
Across all industries
Position type
Full Time
Job ID

Job description

PwC Operate provides managed solutions to clients by delivering complex business as usual (BAU) and exceptional projects on behalf of our clients.

Who we are

PwC’s Operate delivers a wide variety of projects for our clients, primarily from our purpose built delivery centre in Belfast. We are investing in the further expansion of our managed services offering and are seeking to recruit a Business Improvement Manager (manager level) who can support and manage our premises and incident management strategy.

About the role

Every project we work on is varied, however your typical responsibilities will include:

  • Looking after PwC’s premises and the team’s space

  • Ensuring the continuity of the business

  • Maintaining and enhancing the general working environment for the team

  • Effectively communicating and managing key client stakeholders, ensuring our projects remain focused and on track for successful delivery

  • Applying quality management and process improvement principles

  • Ensure all on boarding processes are efficiently delivered to provide minimal disruption to the business (ordering of IT, telephones, logins, adding to distribution lists)

  • Coordinate ICT requests and telephone change authorisations

  • Implementation of adhoc projects requested by business unit leaders or Business Support Manager to support the changing environment within which the business operates

What is in it for you?

As we’re responsive to client demands, your role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. You’ll therefore be included on our specific Operate training framework, which will be tailored to match your skills, needs and career aspirations. Fully funded by us, you will complete externally accredited qualifications that will benefit you in the roles you are working in. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships and leadership style.

In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment:

  • Our dedicated internal Careers Service.

  • Competitive salary plus a potential discretionary bonus (performance related)

  • 25 days standard holiday pro rata, with options to increase this through your benefits package

  • A flexible benefits scheme that be tailored to suit your (and your family’s) needs. Provision of a group pension plan with additional funding provided by PwC.


You will be based in Belfast however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond. Requirements to travel will be discussed throughout the selection process.

Requirements of the role
  • Experience of suitably managing operational risk and supporting business growth.

  • Experience of working in a change environment and managing change.

  • Experience of dealing with senior client and stakeholders within the business.

  • Strong project management skills, including the ability to prioritise work and meet deadlines, managing a directing a team, strong negotiation and influencing skills.

  • Process improvement experience working on multi-faceted projects

  • Profound understanding and application of Microsoft Suite

  • Managing premises and business continuity requirements for large departments or business units.

  • Undergraduate degree (e.g. BA, BSc)

  • Previous experience of working in a regulatory driven change environment

  • Previous experience of working in an IT enabled change environment

  • Any relevant professional qualifications such as PRINCE2, Six Sigma, Lean



Our Deals business is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysis to the management, shareholders and financiers of business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

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