Who we are
PwC Operate provides managed services to clients across the UK and Europe. We are growing our capabilities by introducing new systems and tools and growing our technical capability on market leading platforms. Our client firms appreciate our professionalism, our people's skills and the technology enabled solutions we use to deliver reliable quality work.
We continue to invest in our technology but more importantly in our people by offering you the opportunity to take the solid base of skills you’ve developed and improve them by working on complex problems and giving you the right training to support your growth, knowledge and career progression.
PwC Operate is seeking a Manager to support the implementation of innovative technical solutions to the staff delivering work to the global PwC organisation and our clients.
About the Role
We’re seeking a hands on manager to help upskill the team in the key tools and technologies we provide to clients and the broader PwC business. As well as mentoring and assisting more junior members of the team you’ll deal directly with our business stakeholders, helping them better understand their processes and how technology can be applied to streamline and improve what they do.This is a new role in a growing team that has been tasked with improving both the technology infrastructure on existing engagements and developing a set of future tools and software. We’re happiest when our colleagues have the data and systems they need to work effectively.
Leveraging broad industry technology trends alongside developing a deep understanding of the problems and inefficiencies we encounter, you’ll learn, research, recommend and implement changes to processes, tools and systems to help our teams deliver more successful projects, while constantly iterating on what our best practice looks like.We’re seeking passionate technology specialists with a solid base set of skills around data, business processes, management reporting and a desire to learn and improve.
It would be beneficial to have some practical coding and scripting experience as well as sector experience within Financial Services or a comparable regulated vertical. Curiosity is essential with some knowledge and interest in the areas where technology is changing for example AI and intelligent systems, blockchain and conversational interfaces. A good understanding of current best practice in delivering technology projects is key. Additionally an awareness of how we may leverage things like cloud, DevOps, API’s and agile and automated testing.
About the role
We support our internal clients with a range of services such as:
Designing and developing dashboards, visualisations and metrics to improve understanding of business processes, identify potential weaknesses and provide operational resilience
Assessing processes and current systems to find ways of maximising the value provided by our colleagues.
Designing automated and data-driven controls to manage and protect data assets.
Data Discovery, Data Flow mapping, Data and Process Analysis.
Validating and testing data and systems.
Sharing our knowledge and ideas to make people aware of what is possible.
Acting as a leader within the Technology team, helping to coach and mentor other members with a view to building the capabilities of the team.
Creating small bespoke solutions for day-to-day problems that users encounter.
Designing and configuring software platforms to meet business requirements.
Technically strong with a minimum of 5 years relevant industry experience.
A formal qualification in a technology/maths/engineering subject (degree level) or equivalent experience and industry qualifications / recognition.
Strong logical reasoning, attention to detail and problem-solving skills.
A good working knowledge of system design, the integration of APIs, ideally some hands on experience of development.
Relational Database skills with specific experience in at least one tool in a production setting including the ability to write comprehensive SQL queries
Communication - the ability to break down and explain technical concepts in a clear and concise manner to both technical and non-technical people
Ability to coach and mentor junior staff
Business Analysis skills and the ability to engage confidently to accurately determine and document the issues and needs.
Productivity software including Google Apps for work and Microsoft Office
Risk aware and always conscious of data protection and security
Any Financial Services or comparable sector experience
Expertise in any of Salesforce / rpa tools / AI / Big Data
Experience of introducing new packaged software platforms (requirements, implementation, configuration, support etc)
Knowledge of regulatory bodies and the industry application of regulations (GDPR & financial)
Belfast - occasional travel may be required by exception