Job description

Transformation Hub Change Manager - 6 month Contract

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Line of service
Internal Firm Services
Manager/Senior Professional
Internal Firm Services - Human Resources
Across all industries
Position type
Full Time
Job ID

Job description

About the team

PwC UK is undergoing a major transformation to its operating model and technology, delivered through 11 strategic change programmes: collectively, the Strategic Change Portfolio. A small central team, the Transformation Hub, provides support across each of the programmes, divided into a number of supporting ‘capabilities’.

The change management capability team comprises 3 people and an additional change manager is required to join the team to work across the firm supporting the programmes, business and support functions to land the changes they are implementing successfully with everyone in the firm.

The role holder needs to have broad change management experience and have planned and supported large-scale change programmes, including process and technology programmes. A thorough understanding of how people react to change and the types of interventions organisations use to engage people and influence their behaviour is required.

The role is London-based, though some travel within the UK may occasionally be required.

About the role

The firm’s transformation is large, exciting and challenging. It provides a great opportunity for those involved to be at the heart of a major transformation and to develop change management skills that will be invaluable when working with other businesses.

The transformation covers all aspects of the UK operating model. It involves exposure to the most senior members of the firm’s leadership (Executive Board and Managing Board members) and leaders at all levels in Lines of Service and functions, especially with the business-based teams who are driving the changes in their areas.

The change management capability team in the Transformation Hub supports programmes, Lines of Service and functions to deliver change using the firm-wide people-centric change approach, working with local implementation teams to support their efforts, provide advice and coaching and designing and implementing interventions where necessary. Improving change management capability across the firm is also a goal of the team.

The change manager will report into the change management capability driver and will work alongside the existing change manager. There are currently no people management responsibilities, although it is possible that a more junior person at Senior Associate level may be recruited to the team which would provide an opportunity for people management.

Specifically, the role holder’s responsibilities are to:

  1. Work with programme teams, business and function change teams to support them in adopting the firmwide people-centric change approach and principles.

  2. Work with Transformation Hub colleagues to identify and resolve change management challenges, risks and issues.

  3. Provide advice and support on change management across the firm e.g. by attending meetings, designing and facilitating briefing and ad hoc sessions.

  4. Help to develop change management capability across the firm by developing change management tools and briefing/training colleagues on how to use them.

  5. Work with the Internal Communications team and the programme workstreams to ensure that the change management engagement activities are aligned with the overall communications plan.

  6. Identify change management training needs and agree how they can best be addressed; this may involve some training design, development, delivery and evaluation work.

    7. Define the behavioural outcomes and desired behaviours that will result in successful embedding of the changes across the firm and integrate them into the Portfolio’s benefits framework.

Role Requirements

Essential skills needed for the role:
  • Planning and delivering people-focused change initiatives on a large scale, including process and technology programmes
  • Able to engage senior leaders with confidence and credibility
  • Developing a change vision;
  • Using different types of change interventions to engage people, develop capability, influence behaviours and reinforce the effects of change;
  • Strong business acumen, including planning and budgeting;
Desirable skills sought for the role:
  • Measuring behavioural change and realising benefits;

  • Project and programme management;

  • People/team management.

The role holder should have experience of working with, or for, either professional services or financial services businesses.


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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