Job description

Workday Test Services Lead

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Line of service
Internal Firm Services
Manager/Senior Professional
Global team - Internal Firm Services
Across all industries
Position type
Full Time
Job ID

Job description

Summary Description:

As part of the Business Operations Systems portfolio within PwC, the introduction of Workday to the PwC network is a strategic initiative focused on providing our people with the connectivity, support, and platform to become a truly global organisation through a fully evolved, fully integrated Talent suite of standardised processes and tools across the network. As part of the larger Workday support team, you will play a key role in ensuring the continued success of this initiative.

With opportunities to interact with individuals from around the world, the role will be diverse and demanding, giving the successful candidate a unique opportunity to interact with different cultures whilst supporting and developing skills and expertise in one of the market-leading HCM SaaS Providers.

The PwC Workday Support team has responsibility for delivering support and operational activities to 153 member firms across the PwC network, which includes approximately 230,000 partners and staff.

The Test Lead will coordinate all resources assigned to the testing services team and be ultimately accountable for the provision of ongoing testing services to the network alongside ensuring that any tools associated with testing are maintained.

Key responsibilities include:
  • Coordinating of test resources within the team including forecasting demand and working with the Workday HC Service Director to ensure sufficient testing coverage during peak activities.

  • Delivery of test strategies and required testing scripts as appropriate for the specific requirement to be tested, including agreement of testing exit criteria for the change being validated.

  • Supporting stakeholders within the network as well as colleagues within the support organisation on test approaches to ensure sufficient rigour and confidence in the change outcome.

  • Leading the regression testing efforts for the bi annual Workday functionality releases, including working with network representatives to ensure local testing requirements are validated.

  • Ensuring the life cycle of any identified defects are appropriately recorded and tracked through to resolution, including any changes to testing approaches or regressions scripts for future use.

  • Creating of end of test phase reports detailing status of test results, including number of defects identified, resolved, and outstanding.

  • Maintaining the KAINOS Smart testing tool, including ongoing maintenance of some 4,000 existing testing scripts and looking for ongoing opportunities to continually innovate and automate the testing approaches by using KAINOS.

Required Skills:
  • Minimum of 2-3 years working in an application testing services role.

  • Being analytically minded and capable of looking at requirements from multiple angles to ensure production of robust testing plans.

  • Experience of testing both online functionality, processes and testing of technical components such as integrations and APIs/Web Services.

  • Knowledge and/or expertise in agile methodologies such as Scrum, XP, and Kanban

  • Strong influencing and stakeholder management skills.

  • Competent in “Business English”.

Desirable skills:
  • Experience in working in a global/virtual team environment.

  • Experience of testing applications supporting Human Capital Management or Talent Systems.

  • Experience of using/working with Workday HCM application.

  • Experience of using test management tools such as MS VSTS or HP SM9 for management of defects.

  • Experience of using Kainos Smart.

Knowledge Preferred:
  • Certification in Workday


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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