Job description

Global Projects and Change Organisation - Manager/Sr. Manager

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Line of service
Internal Firm Services
Manager/Senior Professional
Global team - Internal Firm Services
Across all industries
Position type
Full Time
Job ID

Job description

Overview of Role

Globally, we've embarked on a journey to create the capability to work as ‘One PwC’ and make it easier to bring the best of our collective thinking to each other and our clients. Aligning, streamlining and standardising many of our business operations processes and technologies across the Network is going to take a concerted effort but will help us achieve our Vision 2020 objectives. Given the pace and speed in which PwC is investing in initiatives to drive Vision 2020, our ability to manage change for our business and our people is more critical than ever. This is why the Global Leadership Team has established the Global Projects and Change organisation, under the Global Projects and Change Leader (who sits on the Global Leadership Team).

The Global Projects and Change Manager will support the Global Change Director on delivering components of the change strategy across the Network. The global change organisation objectives are to 1) establish and foster a community of change leaders across the network that can drive change at the territory level (and therefore, create a baseline of change support across the network), 2) identify and create ways to support change enablement at the individual level, consistently across the network, 3) establish and refine a consistent change methodology with tools and templates, 4) provide support at a strategic level to global change initiatives to drive consistency and alignment, and 5) serve as advocates to territories (for partners and staff) on change impact and behavioural changes.

This role will report to the Global Change Director. This role would also collaborate with other roles and initiatives given the interdependencies with other PwC initiatives. Some examples include:

  • Collaborating with those who own change management, adoption, training and communications roles at the project level

  • Working closely with the 2020 Change Leaders across territories (new role)

  • Collaborating with Human Capital to develop a global curriculum to introduce change agility and resilience

  • Collaborating with Advisory People & Organisation to adapt the People-Centric Change approach to internal changes

  • Collaborating with the Global Projects Liaison Team to support the territories on their change journey

Key Responsibilities
  • Refine and establish a shared change management framework and tools across the network, adapting the People-Centric Change approach

    • Support the education of the 2020 Change Leaders and their support teams

    • Suggest methods and techniques that apply at the project level and macro change level

    • Develop education activities across key strategies and techniques, especially those that have a direct impact to stakeholders and impacted end users, inclusive of the following areas:

      • Communications

      • Stakeholder engagement

      • Change agent network

      • Impact assessment

      • Persona change journey and role mapping

      • Training and learning

      • Business process alignment

    • Maintain a shared portal (knowledge management site) that stores the latest methodology and tools (Spark page currently developed)

  • Coordinate and support the 2020 Change Leader support teams

    • Collaborate with Global Change Director to establish network wide baseline of change support within the Strategy Council territories

    • Follow up on actions and requests by the 2020 Change Leaders and their support teams

    • Identify key risks and opportunities within a territory or broader applicability across the network

    • Provide recommendations to address risks noted and opportunities to optimize change management

    • Coordinate awareness and education activities

    • Develop a strategy for engaging small-medium territories (SMT)

  • Support curriculum development to drive individual change capabilities globally

    • Work with Global Human Capital and Global L&D to identify possible collaboration to create a consistent curriculum across the network

    • Collaborate with Subject Matter Experts in the various areas (L&D, Change Management, etc) to identify the best solution and content

    • Potentially project manage the execution of the development and release to territories (this includes stakeholder engagement across territories, working with the L&D instructional design team, leveraging rapid prototyping, etc)

  • Support the development of a business plan to propose change as a global service

    • Work with the Global Change Director to draft a comprehensive business plan to outline the scope and needs of a potential internally-focused consulting arm to help support global and territory initiatives

Experience and Knowledge
  • Must have change management background, relevant experience or advanced degree

  • Understanding of how the network of firms operates, strongly preferred

  • Ability to be autonomous, yet highly collaborative

  • Ability to drive tasks to fruition, and problem solve when needed

  • Can understand the full lifecycle of change - strategy through execution and can demonstrate practical experience

  • Strong executive presence to occasionally work with senior leaders in the firm

  • Strong written and verbal communication skills required

Highlights of Interactions
  • Participate in weekly Change team calls (Every Thursday)

  • Support 2020 Change Leader calls (monthly individual meetings; monthly broader meetings)

  • Support 2020 Change Leader in person meetings (quarterly)

  • Work at a more detailed level with

    • Global Change Director

    • 2020 Change Leader support team

    • Advisory People & Organisation

    • Human capital

Location: Ideally, we’d like this candidate located in Europe.

Duration: 1-year tour of duty with the option to renew for another year


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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