Technical Course Manager - Secondment - Flexible location
Reporting to the Technical Course Management Leader, the Technical Course Manager is responsible for overseeing the implementation of technical learning in accordance with compliance and regulatory requirements.
Responsible for ensuring that learning interventions are delivered effectively from the design phase through to implementation and evaluation and that ongoing service delivery is maintained.
Key aspects of this role will include:
Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual programmes within a portfolio. This may involve effective running of ongoing programmes or projects for new solutions
Accountable for project initiation, budget control, project tracking and reporting
Liaise closely with Portfolio manager and Learning Design teams as applicable
Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level Agreements
Be the escalation point for programme queries with resolution to be agreed with senior course manager/portfolio manager as required
Support the Course Executive to draft implementation project plans to ensure that all logistical requirements to run the programme are clearly defined to enable the implementation team to work effectively
Brief/ train tutors to equip them to be able to deliver training
Coach and supervise more junior members of the learning experience team
Deep understanding of compliance and regulatory requirements for learning and development interventions, as well as sufficient understanding of the technical landscape and ability to have credible conversations with SMEs.
Excellent project management, budgetary and organisational skills
Ability to build and develop strong relationships at all levels and work collaboratively to create value for the firm
Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust
Goal orientated – maintaining focus on agreed objectives and deliverables
Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.
Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key
Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
Highly energised and motivated to effect change and influence the firm’s approach to people development
Innovative and creative in approaching new challenges
Positive, can do attitude, particularly when dealing with ambiguity.
Strong interest in L&D design and delivery, and application of 70:20:10
Effectively use online collaboration tools