Senior Business Manager - Financial Services
Who we're looking for
PwC is looking for an experienced, credible and highly motivated Senior Manager to join the Market & Industry Driver (MID) team in the Sales & Marketing team (SMT) to support the Financial Services industry. We are in particular looking for candidates with experience in Banking, and in Asset & Wealth Management.
The jobholder will require excellent influencing and powerful communication skills in order to be credible and to be able to challenge the FS leadership team and senior management, including Partners and Directors active in the market. A vital part of the role is a thorough understanding of the strategic business drivers for PwC, the Financial Services sector and our clients.
The jobholder must be creative and innovative and be able to effectively communicate key business messages to a diverse audience. Excellent project management skills are required as is a proven track record in opportunity management and sales effectiveness.
The jobholder will have two reporting lines 1) to report to the Sales & Marketing Team via the leader for FS Sales & Marketing and be part of the Market & Industry Driver capability, and 2) to report to the FS Leadership Team in the day to day delivery of role.
SMT is a centralised support function and covers all aspects of professional services marketing, sales support and business development.
The prime area of focus for the function is to support the development and implementation of the firm’s market strategy and in particular to deliver:
Enhanced relationships and networks
A distinctive brand experience
The PwC strategy is designed to provide a sharper focus on market issues in order to prioritise growth opportunities and align our resources to deliver them. Our plan is to obtain transformational growth of our consulting market share and to extend our lead in our core businesses of audit, tax and deals.
About the role
This role will be responsible for:
Drive and develop FS propositions, services and opportunities across the FS priority accounts
Work with the FS and Line of Service industry leads and priority accounts to drive pipeline and pursuits for major opportunities, including contribution to pipeline where appropriate.
Work with the FS to plan, implement and manage MI, processes and tools to improve the sales performance for FS teams.
Support proposition development and helping shape messages to UK market around the FS programmes.
Lead the FS client feedback programme, working with the FS market driver team, to ensure the messages and learnings from client feedback are shared and acted upon to help increase opportunity conversion and client satisfaction.
Be accountable and able to demonstrate the relationship management, revenue conversion, return on investment (ROI), commercial accounting principles and speed to market activities that you have undertaken.
Is seen as the leader in driving the FS industry portfolio forward on a consistent basis, across the client accounts and capability groups.
Strategic and network development
Strategic advisor to the FS industry leaders on industry activities, growth plans, market opportunities, client issues and channels to market.
Work with sales and marketing teams to ensure that the firm’s insight is fed into FS thought leadership, and marketing campaigns are properly targeted, driven and deliver return on investment.
Along with capability leads and client practitioners, build external relationships with key industry bodies and opinion formers creating an external footprint.
Attend client, prospect and/or intermediary events, and ensure effective follow up on these events.
From a UK perspective, work with Global and EMEA teams to collaborate and align sales and marketing activity to be most effective.
Uses industry knowledge to identify, challenge and where required escalate issues related to client, key industry body and other FS related Alliance and Partnership relationships.
Engage the FS community to focus on FS opportunities to grow revenue
Working with the FS industry leaders and FS internal comms strategy to develop a connected team, platform for sharing information, developing content, identifying issues and best practice.
Act as the person to whom the FS Leader of Industry would delegate activities related to FS team offsites, Townhalls, alumni & NED events, CME opportunities and reporting financials.
Working with the FS COO to report FS financial results and forecasts, identifying and articulating resourcing requests to grow revenue.
Contribute ideas and insights to FS community within PwC.
Experience in FS - to be confident with regulation content, with ability to quickly understand risk and regulatory topics.
Strong people management and development skills with experience of managing teams.
Proven track record in business development, sales and client relationship management (ideally within a professional services environment).
Expert understanding of targeting and opportunity management with the ability to implement both strategic and tactical initiatives.
Strong experience developing client propositions and excellent project management skills.
Client focused with strong relationship skills.
A strong marketing background specifically of running xlos campaigns.
Proactive with a positive can do approach.
Team player; able to actively contribute and participate as a member of the Market & Industry Driver function.
The ability to form networks with partners and staff at all levels and influence effectively.
A sound business understanding as well as being commercially and risk aware.
Client facing business development experience, with a proven track record of relationship management and revenue conversion.
Excellent influencing and powerful communication skills.
The ability to organise, run, and decision making forums with gravitas
Excellent written and oral communication.
Strong project management skills particularly across proposition development, training, resourcing, sales and pursuits.
A dynamic, self-starter who seeks to innovate and can work effectively as part of a virtual team.
The ability to build relationships and communicate with a wide range of people at a senior level.
Tenacity and robustness, when working across different teams and facing business challenges and an ability to challenge stakeholders.
Opportunity for working from home? Yes - on an occasional basis
Amount of time client based: Limited
Opportunity for job sharing? No
Need to travel/overnight stays away from home: Limited
Opportunity for flexible working (hours)? Yes
Amount of time PwC office based (Majority)