Job description

IFS - Global - Google Service Administrator - Manager

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Line of service
Internal Firm Services
Grade
Manager/Senior Professional
Specialism
Global team - Internal Firm Services
Industry
Technology and digital
Position type
Full Time
Job ID
23278BR

Job description

Knowledge Preferred:
  • specific infrastructure and application technologies used by PwC to implement and operate advanced cloud hosted collaboration services;

  • applying technical understanding in support of the associated technologies;

  • deploying or managing Google Apps for Work/G Suite installations;

  • operating global, highly available SaaS services;

  • HP SM9, Service Now or similar ITSM system;

  • user provisioning models and approaches, related tools and directory services;

  • Microsoft Active Directory and Identity Manager (FIM), and LDAP directory technologies;

  • Google G Suite directory and directory synchronisation services;

  • Using analytical skills when evaluating potential solutions; and,

  • Business and operational management.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Operating and administering specific services in support of the firm’s enterprise architecture vision and applicable technical standards;

  • Implementing support for new PwC entities and Google services in alignment with the consistent delivery of collaboration services across all member firms;

  • Facilitating the use of market leading cloud based collaboration technologies across the network of member firms by providing administrative and operational support to the users of these services;

  • Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service;

  • Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;

  • Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;

  • Supporting other members of the managed service and implementation teams, the member firms who consume these services, and suppliers assisting with technology deployments or ongoing operations;

  • Implementing technical solutions that align with the firm’s technology vision as laid out by the solution architects;

  • Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies;

  • Providing leadership on the administration of the specific technologies and services needed to deliver the identified services;

  • Defining and maintaining administrative processes that support existing and new collaboration services and capabilities;

  • Collaborating with the service manager and member firms who consume these services to ensure alignment is achieved and maintained across member firms;

  • Assuming super administrator responsibilities for the global Google G Suite service, including assisting with the controlling, maintenance and monitoring of the firm’s Google G Suite global service while meeting all legal and security requirements;

  • Assisting with the controlling, maintenance and monitoring of the Google G Suite service across all of PwC, in alignment with agreed governance procedures while coordinating with other Google G Suite service managers and administrators, and carrying this out under the direction of the global service manager;

  • Respecting the approved technical design and all processes to ensure agreed quality and service levels are maintained;

  • Working in complex technical environments;

  • Working with IBM Notes and Domino;

  • Learning other technical aspects of deploying Google Apps for Work; and,

  • Staying self motivated.

Location
Global


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

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