Job description

HR Advisor (Generalist) 9 to 12 month FTC - Birmingham

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Line of service
Internal Firm Services
Senior Associate/Senior Consultant
Internal Firm Services - Human Resources
Human resources
Position type
Full Time
Job ID

Job description

Who we are

PricewaterhouseCoopers LLP is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Assurance, Tax, Consulting and Acquisitions.

To support our team of over 20,000 people within the UK we have a strong HC Operations team who provide professional advice to our people managers, and guide our business stakeholders through operational HR activities delivering a consistent & professional service, that enables and enhances business performance.

About the role

As an HC Advisor, you will provide expert commercial advice and support to people managers on the firm's policies and best practice, and guide them in the evaluation of risk, options and outcome. This will include a wide range of advice on HC matters including recruit to retire, cyclical, employee relations, performance management and health & wellbeing activity.

The HC Advisor is responsible for providing timely and clear advice to people managers and HC leaders through commercial understanding of the business unit, its people issues and priorities.

As an HC Advisor, you will work closely with a Business Unit HC Leader (HCL) to support your assigned Business Unit(s). You must be knowledgeable on UK employment law, HC policy and process interpretation and able to provide guidance on a broad range of people related activities, demonstrating ownership, whilst judging when to escalate to specialist HC colleagues, a BU HCL and/or the Team Lead as appropriate. The HC Advisor will be responsible for interpreting people MI and giving insights to the business to enable informed decisions to enhance business performance.

Key areas of responsibility include:

People Managers - Advise, guide and coach people managers on performance, employee relations and health & wellbeing of our people to optimise business performance and minimise risk. This may also involve delivery of training to new people managers.

Performance management - Provide commercial advice to people managers to support them having difficult conversations and managing poor performers.

Employee relations - Provide advice and support on disciplinaries through investigations and hearings, whilst keeping a commercial perspective to mitigate employment law risks to the firm. Grievances and complex cases will be managed by our specialist team.

Health & Well-Being - Consult and advise on health and well-being aspects which impact the individual and firm. Ensure the people manager and the individual are well supported, and have access to the right resources when they need it.

Performance Talent and Reward Review – Support the HCL with the annual performance, talent, promotion, and reward review, at mid and year end cycles. This includes supporting the HCL with Manager and below moderations; supporting salary and bonus modelling with Senior business stakeholders.

First Five Years - Fully understand and partner with people managers on the below manager population including entry routes, promotions, progression and exam cycles. Liaise with Professional Qualification team in the management of Student activity.

People Analytics – Create, report and own the People MI. Support the HCL to provide insights and proposals which align with the business and people priorities, to enhance business performance.

Life event activity – Ownership of employee Life Events for people managers; such as joiners, leavers, secondments and transfers and other life events that fall within the employee’s employment. Champion the use of HC Direct by employees and encourage a more self service approach

Immigration - Advise on routine immigration matters, exceptions to policy and sensitive cases, ensuring compliance with our legal requirements whilst minimising risk to the firm

Engagement - Review Provide MI and reports on the You matter tool and provide data to the HCL to support the interpretation of data.

Successful applicant will require
  • Previous experience in an HR generalist role at Advisor level; experience in professional services/large corporates advantageous

  • Commercial understanding of the business and how HR can enhance performance via the people agenda

  • Experience in supporting and coaching people managers

  • Broad generalist HR knowledge and experience

  • Strong knowledge and understanding of health & wellbeing, performance management and employee relations, with previous hands on experience of managing multiple cases across these areas

  • Strong project management and organisational skills, to manage high volumes of work, often within tight deadlines

  • Ability to plan ahead within the cyclical calendar to provide a more proactive HR support to the business

  • Ability to challenge and realign work away from the HC team where necessary

  • High standard of written documentation, and previous experience of producing professional and robust letters and reports

  • Pragmatic, diplomatic, sound written skills and a good team player

  • Portray a professional, customer oriented image of HC

  • Communicate/interact effectively with employees/People Managers while displaying empathy and courtesy

  • Strong interpersonal/consulting skills, working effectively at all levels of the organisation

  • Flexibility and adaptability in both attitude and approach

  • Strong attention to detail

  • Cultivate trust with customers, team members and others within the wider HC function

  • Responsibility for developing own knowledge and future career progression within the HC function

  • Willingness to take on extra responsibility and go the extra mile

  • CIPD qualified/part qualified or equivalent

  • Strong excel skills and the ability to efficiently manipulate and interpret data.

  • Strong presentations skills with the ability to flex style to have impact both in person or virtually.


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

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