Tax Technology & Innovation - Senior Digital Program Manager, London
Our Technology & Innovation team enables the development and adoption of new technologies within the Tax line of service. We are a diverse and multi-disciplinary group of c30 including data scientists, developers and project specialists. And our key areas of focus are: internal process automation, digital client service, and data & analytics.
Having recently launched our flagship product, we are looking for an experienced senior manager to lead a business as usual team driving and enabling business and client adoption. The core responsibilities and attributes of this role are:
Ownership of adoption and growth targets; working directly with practice stakeholders and clients to achieve these.
Use your knowledge of Tax to engage with clients and practice teams to and identify new revenue opportunities for the product.
Act as a spokesperson and evangelist for the product; presenting at appropriate internal and external forums and become known as the key point of contact.
Use platform analytics and user feedback to assess product performance and identify areas needing improvement.
Manage a product operations team; overseeing client care, adherence to PwC. policy and risk protocols, and product maintenance.
Manage content generation processes to deliver against KPIs; reporting performance on a monthly basis.
Be accountable for engaging with relevant business and client stakeholders to communicate technology developments and to manage issues as they arise.
Lead your team. Show a commitment to driving high performance and a bold approach to difficult conversations, coupled with a genuine commitment to understanding people’s strengths and championing their progress and well being.
Collaborate with the T&I Product Development Lead to identify and deliver product enhancements and iterations.
Report to the KTI management / senior stakeholder team; updating them on challenges and opportunities and engaging with them to define strategic priorities.
Demonstrate a commitment to excellence and a mature approach to dealing with challenge. Leading others by example.
If this sounds like you, please get in touch.