Claims Advisory Manager
About the team
While the claims function is our main area of focus it is essential to understand the entire insurance and reinsurance process and how the claims function relates to the other key areas of an insurance or reinsurance operation. Our key markets are London and the broader UK insurance sector, although increasingly insurers and reinsurers are operating multi nationally and globally so understand the different operational environments, organisations and claims functions is important.
About the role
We are looking for a Manager to compliment the current team.
This role will be working within our Consulting practice and will have exposure to senior/ board level PwC staff and clients. You will help develop your own and the firm’s profile in the market place within the Claims Advisory team. You should have a proven track record of delivering complex engagements and have experience of developing new business or the credibility and drive to do so. Management skills will also allow successful project management of a number of teams simultaneously and the coaching and development of those teams.
Essential skills and experience
Detailed and extensive claims experience in either a broking or adjusting role including a thorough knowledge of multiple insurance lines of business
Assessment and improvement of the claims function, process and system improvements and/or supplier/vendor performance management business processes
Claims audit experience
Contract and commercial management experience
Project Management experience
Ability to develop strategy; as well as write, communicate, facilitate, and present cogently, to and/or for all levels of industry audiences, clients and internal staff and management
Ability to research and analyse pertinent client, industry and technical matters and summarise in a cohesive manner
Ability to use computer applications (i.e. Microsoft Excel and Microsoft Word) to conduct analyses and render findings
Ability to engage in teamwork dynamics through working as a team member that includes the following: understand personal and team roles; converse with colleagues across the business; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback; and prioritise and manage multiple tasks
Identifying and addressing client needs, including the following: build solid relationships with clients; develop an awareness of Firm services; approach client in an organised and knowledgeable manner; deliver clear requests for information; demonstrate flexibility in prioritising and completing tasks
Effectively utilise written and verbal business communication skills when interacting with clients and firm staff and/or management in a professional services business environment
Compliance and regulatory experience