Digital Learning Production Coordinator - 11 month FTC
About the team
We are looking for a Production Coordinator to join the Global Assurance Learning and Education (GAL&E) team, based in the London.
You will be responsible for development and coordination of professional digital learning solutions. You will perform various roles within the GAL&E production team including project coordination (acting as main communication point between instructional designer / project managers and other production resources and, on occasions, with the project team directly), build, quality assurance, process documentation and tool consultation. You will also be required to provide production support on ad hoc team projects.
About the role
The successful candidate will report into the GAL&E Production Manager. Key aspects of the role include:
Provide input into the production aspects of project plans
Co-ordinate project build resources, including developers, testers, graphic designers, etc. with appropriate input from project manager / instructional designer, and adhering to all GAL&E conventions and best practice
Communicate effectively and proactively with all project team members around anticipated review dates, potential delays to previously agreed timelines, etc., according to project management best practices
Proactively escalate issues (as required, not core)
Proactively suggesting improvements to testing and other documentation and guidance to TEA CL, Production Manager, GAL&E Design champion or Super-user as appropriate
Co-ordinate the preparation of programmes for pilot and input into post pilot update process, providing feedback on implications / limitations of pilot review comments
Co-ordinate the testing of all online content at all relevant stages (pre pilot, post pilot, pre launch), including pass/fail testing, stress testing, script to screen, fatal flaw, etc., and ensuring update prior to final launch
Co-ordinate deployment process, including setting courses up within the test LMS area and application listing, ensuring all phases of the deployment process are followed and all checks / sign offs are performed in accordance with GAL&E procedures
Provide final live links to project manager for distribution
Performing project wrap up including, finalising all project documentation and ensuring it has been appropriately updated and saved to the relevant locations.
Co-ordinate non-programme related projects as needed, according to project management best practices.
Build and Support
Build and test eLearns, Assessments, Evaluations and other technology based learning solutions (using platforms within the global PwC toolkit – Lectora, Storyline, Captivate, etc.) according to predefined best practice conventions and processes to ensure the delivery of a high quality product, in preparation for pilot and final programme launch.
Enabling evaluation and territory links, reporting requirements, etc.
Build / update basic graphics using MS office tools, including MS Visio, PowerPoint, Photoshop and Snagit (as required, not core)
Work with the design team to create prototypes
Investigate new tools, and investigate features and functionality in existing tools are required
Provide ad hoc support to the team as required
Perform functionality testing, pass fail tests, and stress testing of GAL&E learning solutions with required levels of attention to detail and according to GAL&E best practice documentation
Perform “self-review” of builds to ensure functionality and layout is as expected when viewed on line.
Review eLearning scripts prior to build, ensuring that they are of a sufficient quality to go to build.
Tool and / or Infrastructure Super User
Day to day operational responsibility for assigned tool(s) or system(s), including performing appropriate ongoing maintenance, identifying, reporting and resolving (as necessary) bugs/ issues, etc.
With appropriate support / guidance from the Production Manager and / or Team Leader, implement any new tool or system within GAL&E, ensuring all risks are mitigated and opportunities maximised
Operational responsibility for developing and maintaining thorough process / best practice documentation (in consultation with other GAL&E team members, and other appropriate groups), sharing and ensuring their consistent adoption within the group.
Ensuring timely updates and communication of any changes to best practice documentation, as a result of feedback received / changes to infrastructure or strategy / etc., working with other parties as necessary
Training/coaching new team members on technology and best practices
Essential skills and experience
Experience with eLearn development tools (e.g. Lectora, Articulate Storyline, Captivate), multimedia production tools (e.g. Premier, Photoshop, Audacity) and / or processes is an advantage, but not a requirement. You will be given the necessary coaching and training to develop your skills to enable you to fully meet the needs of the role.
While the successful candidate does not need to have experience of production coordination or digital learning development, they should have an interest in developing skills in relation to adult learning, a strong aptitude for technology and ability to develop new skills in this area.
Who we’re looking for
We’re looking for someone who is:
Possess strong skills in using various technology packages / working with technology, and in particular a high aptitude for learning new technology (training will be provided on LT specific technologies)
Strong project co-ordination, including ability to manage multiple deliverables
Can effectively manage own time and meet agreed deadlines
Strong attention to detail
Be able to work effectively alone or within a team
Be resilient and deal with difficult or stressful situations in a professional manner
Have excellent customer facing and problem solving skills
Have a proactive mindset
Possess strong written and verbal communication skills
Be a good team player