Vantage Implementation Manager (FTC)
The Global Learning and Development team are responsible for consulting, designing and delivering large scale transformation projects to the network as well as supporting Business as usual processes that ensure the smooth delivery of learning across the network.
The implementation of ‘Vantage’ the new personalised learning experience at PwC comes under the banner of this transformation and we are looking for implementation managers to support the implementation of this experience into multiple territories/regions across the network, at the request of the global human capital leadership team.
The successful candidates will join the Global Learning & Development team and will report into the Vantage Service Delivery Manager.
The key responsibilities of the role are to:
Dedicated to the implementation for the c4-5 months it takes, you will drive the territory/region adoption of Vantage using a consistent implementation framework and support model
Consult with the territory/region to help them understand the change required relating to the implementation of Vantage, and to ensure they are positioned for success on their go live day
Lead the virtual kick off call to explain what happens during implementation, what the key steps are, and the key sign off points
Lead the onsite workshop where:
the Vantage homepage is designed
business process As Is – To Be is wireframed
the territory/region are upskilled on content curation processes
the Global Learning Taxonomy is explained as well as ongoing governance
Work with the Global technical representative to ensure that any Cornerstone configuration changes required are done against timelines with adequate risk management
Ensure Vantage functional knowledge is always updated, including Watershed LRS, ContentSphere, and Vantage mobile
Ensure knowledge of Global learning content management processes are up to date
Join implementation team calls to share and gather knowledge from colleagues
Escalate issues, concerns to Vantage Service Delivery Manager in a timely manner.
The following skills are required for this role:
Excellent project management skills, with a close attention to risk and issue management, and change control
A strong understanding of, and passion for Digital Learning and how it can be used to add value and transform the way we learn
Excellent customer focus, ensuring the client needs are fully understood and taken into account when making recommendations
Proven ability in building and continuing to strengthen relationships
A consultant, who leads teams through issues
Clear and confident communication skills
Excellent attention to detail
Weekly reporting and issue escalation
Must be willing to travel, this is a global role that will require travel across the network.
Out of hours flexibility will be required as this role services the network, and frequent virtual meetings and calls are held in consideration of all the world’s time zones.