Vantage Implementation Technical Advisor (FTC)
The Global Learning and Development team are responsible for consulting, designing and delivering large scale transformation projects to the network as well as supporting Business as usual processes that ensure the smooth delivery of learning across the network.
The implementation of ‘Vantage’ the new personalised learning experience at PwC comes under the banner of this transformation and we are looking for implementation technical advisors to support the implementation managers who will be implementing the Vantage experience into multiple territories/regions across the network. This transformation effort is endorsed by the Human Capital Leadership team and is key enabler in transforming L&D through content and technology.
The successful candidates will join the Global Learning & Development team and will report into the Vantage Service Delivery Manager.
The key responsibilities of the role are to:
Dedicated to up to 5 territory implementations at a time (for the c4-5 months it takes to implement Vantage), you will support the implementation manager by providing excellent technical advice
Lead Cornerstone configuration efforts required to ensure content is presented to learners that meets local needs
Responsible for ensuring ‘tagged’ content is uploaded into Cornerstone smoothly and without error
Providing the implementation manager regular updates on progress and risk
Attend on site kick off ensuring local project team have enough knowledge to be able to prepare for Vantage go live
Partner with local technical expert to upskill them on Vantage
Ensure local helpdesk are trained and ready for Go Live.
Ensure Vantage functional knowledge is always updated, including Watershed LRS, ContentSphere, and Vantage mobile
Ensure knowledge of Global learning content management processes are up to date
Join implementation team calls to share and gather knowledge from colleagues
Escalate issues, concerns to Vantage Service Delivery Manager in a timely manner.
Run configuration workshops that prepare for Vantage (in the situation whereby a territory is moving to Cornerstone and then layering on Vantage soon after)
Look for, and drive efficiencies across the Vantage implementation team
The following skills are required for this role:
A deep specialist level Cornerstone Learning platform skillset
An understanding of the Global core configuration model at PwC
Good project management skills, with a close attention to risk and issue management, and change control
Excellent customer focus, ensuring the client needs are fully understood and taken into account when making recommendations
Clear and confident communication skills
Excellent attention to detail
Weekly reporting and issue escalation
Must be willing to travel, this is a global role that will require travel across the network.
Out of hours flexibility will be required as this role services the network, and frequent virtual meetings and calls are held in consideration of all the world’s time zone