London Top Tier - IT Operations & Technology - Senior Associate
About the Role
PwC is growing the Risk Assurance practice further in the area of IT Operations and Technology Internal Audit and is looking for Senior Associate to join this successful team. PwC are looking for candidates who have experience in one or more of the following areas:
- IT Operations
- IT Risk and Controls
- IT Internal Audit
- IT Business Analyst
- IT Project Management
- IT Resilience
- IT Service Desk & Support
- IT Service Delivery or IT Service Management
- IT Consultancy or IT Professional Services
Technology is significantly transforming the way that many organisations run their day-to-day operations and how they interact with customers. Business demand on IT has become more complex and IT functions are under pressure to deliver increased capability, at a faster pace and more efficiently. This evolving landscape has highlighted additional risk to organisations and challenged traditional IT functions to change their delivery models and operate in a manner that is fully aligned to business outcomes. As a result, the requirement for our services is stronger than ever and there is real opportunity for a successful candidate to develop and progress within this role.
About the Team
You’ll be an integral member of PwC’s Risk Assurance practice. We help clients to identify, measure and manage their risks more effectively. We offer knowledge and expertise in areas including technology audit, IT operations, strategy & transformation, digital integration, data & analytics, commercial assurance, cyber security, performance assurance, treasury and external and internal audit.
You’ll work in our industry leading, London Top-Tier (LTT) team. Our LTT business unit provides services to a wide range of FTSE 100 clients from both the public and private sectors. Our LTT business unit provides services to a wide range of Top-Tier clients from both the public and private sectors, including Central Government, Local Government, Health, Education, Retail & Consumer, Industrial Products, Pharmaceutical & Life Sciences, Energy & Mining, Communications and Entertainment & Media.
Co-ordination of activities across a portfolio of engagements.
Delivering Technology Internal Audits and other IT operational assurance and advisory services to Government, Public Sector and Commercial clients. This could also include performing investigations and supporting clients in implementing new processes and controls.
Assisting in planning, scoping and developing work programmes for reviews.
Conducting interview and performing testing of controls and activities as set out in the work programme.
Drafting written reports for our clients to summarise finding and recommendations from our work.
Ensuring clients are billed correctly and payments are being made on time.
Ensuring risk and quality expectations are met or exceeded.
Taking an active role in coaching and developing skills in the team and in other solutions sets.
Working to increase awareness of our IT operations practice across our London Top Tier business unit.
Essential skills, qualifications and experience:
Experience of IT operations, IT risk and / or Technology Internal Audit
Technology systems and infrastructure (e.g. applications, operating systems, databases, networks)
Understanding of IT processes and best practice frameworks, e.g. ITIL, COBIT
Sector vertical experience ideally in FTSE100 or Government agencies.
Strong organisational skills and ability to multi-task
Detail-oriented and high quality standard of output
Strong report writing skills and ability to present data and conclusions succinctly, factually and appropriately for a variety of different audiences
Excellent customer service and client-facing interpersonal skills
Ability to effectively engage with internal and external stakeholders (both IT and non-IT literate) to share findings from reviews and obtain support for remedial recommendations that may be required
Ability to collaborate effectively across different teams and staff grades to obtain the best overall team output
Capability to co-ordinate activities and deliver across a number of assignments simultaneously
Desirable skills, qualifications and experience:
Well-developed audit / assurance mind set developed either through working in an IT department, technology Internal Audit department or in consultancy / professional services.
IT Auditing (e.g., CISA, CISM)
Functional expertise in enterprise applications / infrastructure (e.g. ERP, CRM, Billing, SCM, or specific operating systems)
Deeper subject matter expertise within in specific IT operational areas such as Cyber Security, IT Resilience, IT Service Management (ITIL)
Data and analytics expertise