Collections - Southampton
PwC Collections are a 24-strong central team of collections professionals based in the regional Southampton office. We provide essential support to client engagement teams across the firm, in the collection and recovery of outstanding fees. Additionally, we provide expertise in query management, best practice guidance, legal action and insolvencies, advocating a cash focused culture and helping to drive sustainable working capital improvements for the firm.
We work closely with other teams in the Contact to Cash (“C2C”) value chain, such as Cash Management and Client Ledger, to deliver service excellence and value added support to our internal clients.
Who we’re looking for:
An enthusiastic and aspiring individual, you’ll enjoy working as part of a team whilst building relationships with clients and internal stakeholders. A good communicator, you’ll know how to actively listen, interpret situations and use your influencing skills to help you achieve optimal results.
Experience and awareness of other key finance functions such as cash management, purchase to pay and inter-territory receivables, would be an advantage.
CICM is the recognised standard in credit management and attainment of any qualifications through the CICM would be an advantage.
About the role
You’ll be part of a dynamic and diverse team within a global market leading firm, with core values centred around shared aspirations. You’ll be encouraged to nurture your talent and ideas to fruition with varied opportunities for personal growth and professional development. Relationships and networks play a key role in our day to day work and you’ll have access to a local, national and global network of PwC professionals which you’re empowered to draw upon.
The recent departure of a team member has created an exciting opportunity for a Collector to join our team.
Reporting to one of three Team Leaders within the management structure, you’ll be part of a team of collectors playing an important role in maximising cash collection and minimising aged debt for the firm.
You’ll be expected to conduct your collections activities primarily on the telephone, demonstrating the PwC Professional attributes in communicating with the firm’s clients, to deliver optimal results.
Within your role as Collector, you will specifically:
Progress collection of the firm’s debts in accordance with set processes and Service Level Agreements (“SLA”)
Complete all necessary risk and compliance training and ensure strict adherence to the firm’s risk and quality standards
Own your client debt portfolio and contact clients for payment using the most effective and efficient methods (telephone, email and letter)
Accurately record every action taken on the collections system, in a clear and informative manner
Prioritise your workload effectively to achieve optimal results
Identify client information requests and queries promptly and notify relevant internal stakeholders, in line with set processes
Work with your team to achieve set targets and KPI’s
Collaborate with subject matter experts from your own team and wider C2C teams, to maximise efficiency and develop preventative strategies to help remove payment obstacles
Contribute to project work streams and initiatives within the Collections team and wider C2C value chain
Assume responsibility for your ongoing development - proactively identify knowledge gaps and draw on available learning resources
Engage in coaching with your Team Leaders and / or People Manager, to enhance your personal and professional development
Skills and Experience
Essential skills & experience:
Excellent communication skills both verbal and written – attention to detail is a must
Strong literacy and numeracy skills
Positive and professional “can do” attitude
Self-motivated with the ability to work well in a team environment
Strong interpersonal skills with ability to build relationships
Innovative mind-set, always striving for improvement
Able to apply knowledge and expertise to maximise efficiency
Tenacious - will persevere to achieve results for self and team
Agile with change, demonstrating flexible approach and resilience
Proficient in running reports and manipulating / analysing data
Experience within a collections or credit control environment, or similar finance based role
Desirable skills & experience:
Knowledge of other key finance functions within the C2C value chain (such as Cash Management, Client Ledger) would be an advantage
Experience of working within the professional services industry
Knowledge of Data Protection & Anti Money Laundering regulations
Knowledge of UK or foreign legal systems and litigation processes
CICM or equivalent qualification would be a distinct advantage