Operations Consulting -Process Excellence Manager (Financial Services)
About the team
The Financial Services sector within Consulting at PwC, advises leading financial services organisations. Our ambition is to be the preeminent advisors to the Financial Services industry recognised for delivering sustainable value to our clients. Our engagements incorporate strategy definition, customer transformation, market assessment, operating model design, process re-engineering, through to complex change programmes and implementation. These engagements span front office, middle office and operations within retail, commercial and wholesale banking; insurance; and investment management. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing practice and are seeking individuals at Manager grade based in London.
About the role
Increasingly, financial services organisations are seeking to improve the efficiency and effectiveness of their operations. Whether that is in the way they interact with customers, how they book and process trades or shared services capability in the back office – there is often great scope for us to help our clients re-design and automate their processes.
We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as Business Process Reengineering using concepts such as Lean and tools like robotic process automation. You will have a generic understanding of FS operating and functional models, and how these models inform and influence the structure of underlying processes. You will also have a strong understanding of process optimisation across front-to-back functions in FS firms – ideally with exposure across different sectors.
Strong consulting skills and deep industry knowledge are a must. We want people that can play a leading role in developing our FS Operations practice in this key area of process design and automation.
Essential skills and experience
Degree educated or equivalent
Experience of designing and reviewing processes from an operating model perspective, identifying opportunities for efficiency gains, enhancement and transformation
Experience of new process-focused technologies such as Robotics and AI
Experience of building sustainable client relationships within Financial Services organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
Experience of being a highly effective developer of people by making time to coach, mentor and develop others
Who we’re looking for
Strong Financial Services experience and understanding of current issues and challenges across the industry
Significant experience in process review, optimisation, automation and documentation
Significant experience working within and (dependant on grade) managing large, complex projects and teams
Need to travel/overnight stays away from home? Yes – depends on role
Opportunity for working from home? No, except on occasion
Amount of time client based – approximately 80%
Opportunity for job sharing? No
Opportunity for flexible working (hours)? Yes, within reason