Senior Salesforce Solution Architect
PwC and Salesforce
PwC is the leading global professional services firm and acclaimed as one of the world’s leading employers. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide.
As organisations increasingly seek to respond to the challenges of operating in the digital age, PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. Our distinctive insight is that organisations don’t need a digital strategy, but a business strategy for the digital age, as digital impacts every aspect of the organisation.
The real imperative for our clients now is to become ‘digitally fit’, in order to survive and thrive in the modern digital economy. For PwC, this means that we must offer our clients a range of digital platforms so that they can respond to the digital threat and opportunity: we help our clients understand its impact on their markets and customers; define their strategy; evolve their existing capabilities; create new opportunities; accelerate delivery; and build digital trust in their brand.
One such digital platform that PwC is now investing in is Salesforce.com covering its Marketing Cloud, Sales Cloud and Service Cloud offerings. As one of a few global platinum partners of Salesforce.com, PwC is well placed to offer its clients full business transformation services for the digital age and specifically needs to offer Salesforce.com implementation services.
To develop our digital capability at PwC, we are looking for people who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. We are looking for candidates with the passion and commitment, intellect and experience that can enable our clients’ success in the intensely competitive economic environment of the digital age.
About the role
Our Salesforce Solutions Architects understand the full extent of the digital solution and integration components and how they fit into the enterprise architecture. They collaborate effectively with colleagues from other disciplines to define technology objectives, assess solution options and devise architectural solutions that achieve both strategic business goals and meet operational requirements.
Working with our clients and technology colleagues, our Salesforce Solutions Architects, prepare the technical blueprints for cost effective and efficient Salesforce solutions across all 3 Cloud platforms, taking a solution leadership role throughout design and delivery, to help ensure that technical solutions continue to meet business requirements and follow the organisation’s strategic vision. Our Salesforce Solutions Architects also act as technology leaders within our wider digital and technology practices, providing thought leadership, guidance and coaching to more junior members of our team.
The successful candidates would be joining a new Salesforce.com team which would work across industries on strategy, transaction services, CIO advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in Salesforce.com and any other CRM platform from the following: Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, but now wish to build further on their Salesforce skills and expertise.
You will not only receive the opportunity to work with top-class clients, but also the chance to receive high quality training related to the role. There is a requirement for the individual to be mobile in terms of travel as business needs require (up to 80%). We are seeking to fill this Senior Manager level role as soon as possible.
Who we are looking for
An experienced Salesforce solution architect (Service Cloud, Sales Cloud and/or Marketing Cloud), able to help our clients assess their current digital technology maturity, identify gaps and shape a comprehensive, end-to-end digital blueprint and technology roadmap;
At minimum Salesforce certification of Platform Developer I and II and/or Platform App Builder, as well as Sales Cloud or Service Cloud consultant (preferably both); preference for at least one Salesforce Architect domain certification
Experienced in supporting business development activities, including designing and top-down and bottom-up estimating Salesforce solutions based on minimal requirements provided by potential clients
Experienced in the systems delivery lifecycle including requirements gathering, analysis, design, configuration, integration, testing (all phases), migration and deployment
In depth understanding of the following:
Salesforce data models and data structures
Salesforce offerings, including licensing options
Deployment management and software delivery lifecycle
Salesforce architecture best practice
Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals;
Able to bring to bear extensive knowledge of architectural patterns, technology components, vendor solutions and emerging technology trends on digital solution development in one or more industries;
A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives;
A capable team leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions;
Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions;
Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background;
Consulting experience, gained with a leading professional services or systems integration firm;
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
Proven experience in providing technical leadership on complex, digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
Expertise in architecting digital and multi-channel technology solutions, covering all layers of the technology stack;
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives.