Operations Consulting - Performance Improvement Manager -
About the team
PwC’s Consulting Practice has ambitious growth plans and the Operations Performance Improvement team is at the heart of this growth. Our team work off an enormously strong client platform with strong board level commitment to this growth agenda. We can offer a broad position to successful applications including some cross sector work and some international assignments.
Our experienced team have an excellent track record of delivering high quality work to major international clients. We categorise our operations performance improvement skills through four key platforms, and anticipate Managers would have good experience in one or more of these areas
Operations analytics: Experience of identifying/implementing Key Performance Indicators and balanced scorecards to improve operational performance, diagnostic reviews and benchmarking
Operational cost reduction: The application of tools and techniques to aid consistent and emotion-free analysis of cost reduction targets, for example, Zero based budgeting,
Lean :The application of Lean thinking and programme management methodology to fundamentally change the way people work in both traditional and non-traditional Lean heartlands
Process improvement: The application of standard process design and improvement techniques, including effective implementation of process changes in operational environments.
About the role
Our people are experienced process and performance improvement consultants, using a range of analytics and improvement techniques to improve our clients’ front office or operational performance. You will be playing a key role as part of a highly skilled, specialist team within a wider group of operations and consulting professionals. At the same time, you will be encouraged to initiate and develop new ideas.
Essential skills & experience required:
Educated to degree level or equivalent
Experienced process improvement practitioner with experience of using relevant tools, techniques and applications
Ability to translate performance improvement benefits into financial business outcomes
Ability to lead, implement and sustain performance improvement work-streams (on larger programmes) or projects, including leading and directing teams
Ability to be pragmatic, resilient and innovative in problem solving and issue resolution
Desirable skills & experience required:
Previous experience of working in a consulting environment is highly desirable
Amount of time client based (90%)
Need to travel/overnight stays away from home (Yes)
Opportunity for flexible working (Yes)